Effective 16 October 2026.
Email support@warmtype.com. We read every message and reply as soon as we can. Please include your phone model and app version (Settings, About).
Quick answers
- An AI reply was offensive or wrong: tap Report on the reply card.
- Cancel or manage a subscription: Google Play, Payments & subscriptions, Subscriptions.
- Refunds: ask through Google Play or email us. Your consumer rights where you live always apply, for example the Australian Consumer Law, or, in the UK and the EEA, your right to change your mind (see the Terms, section 3).
- The AI features say they are not available where you are: our AI provider is only available in some countries (see the Terms, section 4A). Typing still works.
- Delete your data: Deleting your data
- Privacy: Privacy Policy
- Terms: Terms of Use
What happens to a report
We read reports of offensive or harmful replies. We use them to fix the problem and make the app safer. We keep them for 90 days.
How we handle self-harm
If a chat you open in AI Reply mentions self-harm, or the other person says they are under 18, Warmtype does not write a reply. The AI is not asked. We do not store the chat. If someone is in danger, contact your local emergency services. Our Safety page explains more and lists free help lines.
Using AI Reply safely
- Don't share personal details you wouldn't want a stranger to have.
- Check every draft before you send it.
- If someone is pushing you to do something, stop and step away.
- If you are under 18 and something feels wrong, talk to a trusted adult.
- AI can get facts wrong. Check before you rely on it.